Peoria, Arizona Patent of the Year – 2024/2025
Online Readiness LLC has been awarded the 2024/2025 Patent of the Year for its breakthrough in streamlining technical support for online applications. Their invention, detailed in U.S. Patent No. 12160461, titled ‘Online technical capability system and method’, introduces a system that automates device diagnostics and integrates real-time results into customer service workflows.
The patented method enables customer service teams to remotely test a user’s device – such as a laptop or tablet – connected to a network. It generates test results, including an overall performance grade, and stores them in a centralized database. When a user contacts support, representatives can instantly access these results, along with prior interaction history and suggested solutions, directly on their service screen.
This innovation reduces troubleshooting time and enhances user satisfaction by allowing support agents to address technical issues proactively. It also minimizes the need for repetitive diagnostics, as the system checks whether a device has been previously tested and retrieves stored data accordingly.
By integrating device testing with customer service tools, Online Readiness LLC’s system offers a scalable solution for organizations aiming to improve digital service delivery. This advancement is particularly beneficial for sectors like online education, telehealth, and remote work platforms, where seamless technical support is crucial.
The patent, granted on December 3, 2024, underscores the company’s commitment to enhancing digital experiences through intelligent automation.