Bloomington, Illinois Patent of the Year – 2024/2025
Technocentra Group Inc. has been awarded the 2024/2025 Patent of the Year for its innovation in customer communication systems. Their invention, detailed in U.S. Patent Application No. 20240323280, titled ‘Interactive text response system with transfers between text message threads’, introduces a method for seamlessly transferring users between different text message threads based on their needs.
The system enables a user to initiate a conversation with a company’s support line and, through a selectable option, transfer the conversation to another department without starting a new thread. This approach maintains continuity and context, reducing the need for users to repeat information. The transferred thread can include previous conversation history, interactive links, or attached files to assist in the transition.
Administrators can assign bots for consent gathering, data collection, or provide self-service prompts during the transfer process. The system also allows setting permissions to control the visibility of certain information in the new thread, respecting user privacy and consent levels.
This innovation streamlines customer interactions by providing a more efficient and user-friendly experience. By facilitating smoother transitions between departments or services, companies can enhance customer satisfaction and operational efficiency.
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