Arkansas Patent of the Month – February 2021

The advent of spam calls has negatively impacted mobile users as well as businesses. Thanks to caller ID, we can usually decide whether we know the caller or not. However, spoofers have circumvented this and use other people’s phone numbers to try and convince us to answer the phone. This has led to a drastic decrease in answered calls. Legitimate businesses are seeing 90% of their calls going unanswered. First Orion Corp. has begun designing a tool which will allow mobile devices to receive phone calls from verified businesses, in an effort to reduce the onset of spam calls.

Their method involves a database of business or enterprise information. When a business intends to call a mobile device, they would be first routed to a call content API. A set of call content data (phone number and forwarding call information), which is stored in the enterprise database, would be forwarded to the mobile device. If the mobile device confirms the content, the enterprise call is forwarded to a call center identity in order to route the call to the mobile device. These forwarded content data could also include additional information to inform the mobile user of the purpose of the call. For instance, if your bank is trying to call, they could forward a notification stating that “the purpose of the call is to verify a transaction”. This puts the power back in the hands of the mobile user, by letting them make informed decisions about which calls to answer. 

About First Orion

First Orion is a leader in network enterprise solutions, call identification, and call management software, focusing on data-driven call transparency across the calling experience. They help our partners increase consumer satisfaction, reduce risk associated with fraud and compliance, and yield more profitable calling solutions.

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