Answer Capsule: What is Swanson Reed’s Complaint and Privacy Policy?
At Swanson Reed, because we deal with highly sensitive corporate financial data and proprietary intellectual property, our Complaint and Privacy Policy forms the bedrock of our client trust. This policy strictly outlines how we collect, store, and protect your personal and corporate information using industry-leading encryption and access controls. It also details our formal, transparent grievance process. If a client or stakeholder has a complaint regarding our services, billing, or data handling, we provide a structured escalation pathway ensuring prompt, objective review and resolution by our senior leadership team.
Key Takeaways
- Uncompromising Data Security: We utilize advanced encryption and strict internal access controls to safeguard your intellectual property, payroll data, and financial records.
- Transparent Data Use: We only collect the information legally and operationally necessary to process your R&D tax credit claims; we never sell your data to third parties.
- Structured Grievance Resolution: We maintain a formal, documented process for receiving, investigating, and resolving any complaints regarding our professional services.
Compliance Framework Overview
| Policy Area |
Operational Standard |
Client Assurance |
| Privacy & Data Collection |
Data is collected solely for tax compliance, audit defense, and authorized advisory services. |
Your corporate secrets and financial data are never monetized or shared without explicit consent. |
| Information Security |
Implementation of secure client portals, end-to-end encryption, and role-based access limits. |
Protects against unauthorized access, data breaches, and corporate espionage. |
| Complaint Resolution |
A formalized 3-step escalation process: Submission, Investigation, and Senior Management Review. |
Guarantees that any service discrepancies are addressed fairly, promptly, and objectively. |
Our Commitment to Trust and Accountability
As a premier specialist firm managing highly sensitive Research and Development claims, Swanson Reed understands that compliance goes beyond the tax code. It extends to how we treat your data and how we handle our professional relationships.
1. Data Privacy and Information Security
To successfully substantiate an R&D tax credit, we must analyze your company’s most guarded assets: technical schematics, software source code summaries, payroll records, and financial ledgers. Swanson Reed complies with all relevant national and international data protection regulations. We utilize secure, encrypted portals for all document transfers and restrict data access internally to only the specific engineers and tax professionals actively working on your claim.
2. How We Use Your Information
Your information is utilized strictly for the purpose of fulfilling our professional engagement: preparing your tax incentives, defending your claims in an audit, and communicating necessary regulatory updates to your team. Swanson Reed maintains a strict non-disclosure policy. We do not sell, rent, or lease client lists or proprietary data to third-party marketers or unauthorized external entities under any circumstances.
3. The Complaint Resolution Process
We strive for tier-one excellence in every engagement, but we also believe in absolute accountability. If you are dissatisfied with any aspect of our service, communication, or billing, we encourage you to initiate our formal complaint process.
Complaints must be submitted in writing to our compliance officer. Upon receipt, your grievance will be acknowledged within a specified timeframe and immediately enter an objective investigation phase. If the issue cannot be resolved at the operational level, it is escalated directly to our Board of Principals for final review and mediation, ensuring you receive a fair and documented resolution.
Complaint Resolution Policy
At Swanson Reed, we are devoted to offering outstanding educational experiences and deeply appreciate feedback to continuously refine our services. As a NASBA-recognized sponsor, we rigorously adhere to the standards outlined by the National Association of State Boards of Accountancy (NASBA) for addressing complaints. You can check our sponsor information on our NASBA sponsor page.
How to File a Complaint
If you have an issue with our courses or services, please follow these steps:
Submit Your Complaint: Email techsupport@swansonreed.com with the subject line “Complaint Resolution” from the email address connected to your Swanson Reed account. Provide the course name and a clear explanation of the concern.
Acknowledgment: Upon receiving your complaint, we will confirm it within five business days and share an estimated timeline for resolution.
Investigation Process
Review: Our team will carefully examine the complaint. This may involve checking participation records, assessing promotional materials, or conducting an unbiased review of the program in question.
Response: We may contact you for additional details if required. Please ensure you can receive messages from us at the email address used to submit your complaint to facilitate smooth communication.
Resolution
Corrective Actions: If the investigation uncovers non-compliance with NASBA standards or internal policies, we will swiftly take corrective steps and notify you of the measures implemented.
Outcome Notification: You will receive an email summarizing the findings of our investigation and any actions taken. We aim to resolve complaints within 30 days.
Escalation
If you are not satisfied with the resolution, you may escalate the issue by contacting NASBA directly through their online complaint form, available at NASBA’s Complaint Process.
Confidentiality
All complaints are handled with the utmost confidentiality to protect your privacy and ensure a fair and unbiased investigation.
Feedback and Continuous Improvement.
We view feedback from complaints as a critical opportunity to improve our courses and services.
Lessons learned from resolving complaints help us identify areas for growth and implement changes to avoid similar issues in the future.
Final Authority
As an accredited NASBA sponsor, we acknowledge that NASBA has the ultimate authority on the acceptance of CPE credits and compliance with their standards.
Privacy Policy
Log Files and Cookies
This website utilizes industry standard analytics packages which gather limited information on visitors to our website automatically and stores this anonymous information in server log files. This information may include IP addresses, browser type, basic IP information, referring pages, operating system used and date/time stamps. This information does not identify individual users; it is used only for site administration, as well as for analysis of website usage and trends.
Additionally, cookies may be used to provide easier and faster access to website features such as logins and/or repeat visits. Cookies are very small text files that are stored on personal computers for reference purposes. We do not store in cookies to any personally identifiable information in cookies.
Links to Third Party Websites
This website may contain links to other sites that are not controlled in any way by us. Please be aware when you click on any such links; we are not responsible for the privacy practices and/or policies of any website other than our own. Consequently, we strongly suggest that you review the privacy policy of every website you visit, whether or not they are linked to by our site.
Registration and Use of Personal Information
Registration is not required in order to use or access this website. However, we may make forums, blogs, message boards or similar features available to our visitors. You may be asked to register for using these features, particularly if you wish to leave comments or publish content.
Please note that if you post comments or articles to any forum, blog or message board on this site, any personally identifiable information you provide in those comments or articles may be read, collated and used by anyone viewing them. As such, we are not responsible for personally identifiable information you may choose to make available through these channels.
Security
We follow accepted industry standards to protect any personal information you have provided to us. However, please be aware that no method of electronic storage can ever be 100% secure. Therefore, as is the case with any organization – we are not in a position to guarantee the absolute security of your information.
You may submit any questions you may have about our security procedures by emailing us
Legal Disclaimer
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order or legal process served on our website.
If you have any questions or concerns regarding this privacy policy, please free to contact us.
