Complaint and Privacy Policy
Author: Jess Doocey | Published: March 13, 2026
Answer Capsule: What is Swanson Reed’s Complaint and Privacy Policy?
At Swanson Reed, because we deal with highly sensitive corporate financial data and proprietary intellectual property, our Complaint and Privacy Policy forms the bedrock of our client trust. This policy strictly outlines how we collect, store, and protect your personal and corporate information using industry-leading encryption and access controls. It also details our formal, transparent grievance process. If a client or stakeholder has a complaint regarding our services, billing, or data handling, we provide a structured escalation pathway ensuring prompt, objective review and resolution by our senior leadership team.
Key Takeaways
- Uncompromising Data Security: We utilize advanced encryption and strict internal access controls to safeguard your intellectual property, payroll data, and financial records.
- Transparent Data Use: We only collect the information legally and operationally necessary to process your R&D tax credit claims; we never sell your data to third parties.
- Structured Grievance Resolution: We maintain a formal, documented process for receiving, investigating, and resolving any complaints regarding our professional services.
Compliance Framework Overview
| Policy Area | Operational Standard | Client Assurance |
|---|---|---|
| Privacy & Data Collection | Data is collected solely for tax compliance, audit defense, and authorized advisory services. | Your corporate secrets and financial data are never monetized or shared without explicit consent. |
| Information Security | Implementation of secure client portals, end-to-end encryption, and role-based access limits. | Protects against unauthorized access, data breaches, and corporate espionage. |
| Complaint Resolution | A formalized 3-step escalation process: Submission, Investigation, and Senior Management Review. | Guarantees that any service discrepancies are addressed fairly, promptly, and objectively. |
Our Commitment to Trust and Accountability
As a premier specialist firm managing highly sensitive Research and Development claims, Swanson Reed understands that compliance goes beyond the tax code. It extends to how we treat your data and how we handle our professional relationships.
1. Data Privacy and Information Security
To successfully substantiate an R&D tax credit, we must analyze your company’s most guarded assets: technical schematics, software source code summaries, payroll records, and financial ledgers. Swanson Reed complies with all relevant national and international data protection regulations. We utilize secure, encrypted portals for all document transfers and restrict data access internally to only the specific engineers and tax professionals actively working on your claim.
2. How We Use Your Information
Your information is utilized strictly for the purpose of fulfilling our professional engagement: preparing your tax incentives, defending your claims in an audit, and communicating necessary regulatory updates to your team. Swanson Reed maintains a strict non-disclosure policy. We do not sell, rent, or lease client lists or proprietary data to third-party marketers or unauthorized external entities under any circumstances.
3. The Complaint Resolution Process
We strive for tier-one excellence in every engagement, but we also believe in absolute accountability. If you are dissatisfied with any aspect of our service, communication, or billing, we encourage you to initiate our formal complaint process.
Complaints must be submitted in writing to our compliance officer. Upon receipt, your grievance will be acknowledged within a specified timeframe and immediately enter an objective investigation phase. If the issue cannot be resolved at the operational level, it is escalated directly to our Board of Principals for final review and mediation, ensuring you receive a fair and documented resolution.
DMCA / Copyright Policy
1. Designated Agent Contact Information
If you believe that your copyrighted work has been copied in a way that constitutes copyright infringement and is accessible via this Service, please notify our Designated Copyright Agent.
As required by the Digital Millennium Copyright Act (DMCA), 17 U.S.C. § 512, our Designated Agent can be reached at:
- Service Provider: SR Tax Services LLC
- Designated Agent: Cherie Jones
- Agent’s Organization: SR Tax Services LLC
- Physical Address: 1120 South Freeway, Suite 123C, Fort Worth, TX 76104
- Phone Number: 512.333.2076
- Email Address: Clj@swansonreed.com
2. DMCA Takedown Notice Requirements
For your complaint to be valid under the DMCA, you must provide the following information in writing:
- An electronic or physical signature of a person authorized to act on behalf of the copyright owner.
- Identification of the copyrighted work that you claim has been infringed.
- Identification of the material that is claimed to be infringing and where it is located on the Service.
- Information reasonably sufficient to permit us to contact you, such as your address, telephone number, and email address.
- A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or law.
- A statement, made under penalty of perjury, that the above information is accurate, and that you are the copyright owner or are authorized to act on behalf of the owner.
3. Repeat Infringer Policy
In accordance with the DMCA and other applicable law, it is the policy of the Service Provider, in appropriate circumstances, to terminate the accounts or access of users who are deemed to be repeat copyright infringers.
