Complaint Resolution Policy
At Swanson Reed, we are devoted to offering outstanding educational experiences and deeply appreciate feedback to continuously refine our services. As a NASBA-recognized sponsor, we rigorously adhere to the standards outlined by the National Association of State Boards of Accountancy (NASBA) for addressing complaints. You can check our sponsor information on our NASBA sponsor page.
How to File a Complaint
If you have an issue with our courses or services, please follow these steps:
Submit Your Complaint: Email techsupport@swansonreed.com with the subject line “Complaint Resolution” from the email address connected to your Swanson Reed account. Provide the course name and a clear explanation of the concern.
Acknowledgment: Upon receiving your complaint, we will confirm it within five business days and share an estimated timeline for resolution.
Investigation Process
Review: Our team will carefully examine the complaint. This may involve checking participation records, assessing promotional materials, or conducting an unbiased review of the program in question.
Response: We may contact you for additional details if required. Please ensure you can receive messages from us at the email address used to submit your complaint to facilitate smooth communication.
Resolution
Corrective Actions: If the investigation uncovers non-compliance with NASBA standards or internal policies, we will swiftly take corrective steps and notify you of the measures implemented.
Outcome Notification: You will receive an email summarizing the findings of our investigation and any actions taken. We aim to resolve complaints within 30 days.
Escalation
If you are not satisfied with the resolution, you may escalate the issue by contacting NASBA directly through their online complaint form, available at NASBA’s Complaint Process.
Confidentiality
All complaints are handled with the utmost confidentiality to protect your privacy and ensure a fair and unbiased investigation.
Feedback and Continuous Improvement.
We view feedback from complaints as a critical opportunity to improve our courses and services.
Lessons learned from resolving complaints help us identify areas for growth and implement changes to avoid similar issues in the future.
Final Authority
As an accredited NASBA sponsor, we acknowledge that NASBA has the ultimate authority on the acceptance of CPE credits and compliance with their standards.
Privacy Policy
Log Files and Cookies
This website utilizes industry standard analytics packages which gather limited information on visitors to our website automatically and stores this anonymous information in server log files. This information may include IP addresses, browser type, basic IP information, referring pages, operating system used and date/time stamps. This information does not identify individual users; it is used only for site administration, as well as for analysis of website usage and trends.
Additionally, cookies may be used to provide easier and faster access to website features such as logins and/or repeat visits. Cookies are very small text files that are stored on personal computers for reference purposes. We do not store in cookies to any personally identifiable information in cookies.
Links to Third Party Websites
This website may contain links to other sites that are not controlled in any way by us. Please be aware when you click on any such links; we are not responsible for the privacy practices and/or policies of any website other than our own. Consequently, we strongly suggest that you review the privacy policy of every website you visit, whether or not they are linked to by our site.
Registration and Use of Personal Information
Registration is not required in order to use or access this website. However, we may make forums, blogs, message boards or similar features available to our visitors. You may be asked to register for using these features, particularly if you wish to leave comments or publish content.
Please note that if you post comments or articles to any forum, blog or message board on this site, any personally identifiable information you provide in those comments or articles may be read, collated and used by anyone viewing them. As such, we are not responsible for personally identifiable information you may choose to make available through these channels.
Security
We follow accepted industry standards to protect any personal information you have provided to us. However, please be aware that no method of electronic storage can ever be 100% secure. Therefore, as is the case with any organization – we are not in a position to guarantee the absolute security of your information.
You may submit any questions you may have about our security procedures by emailing us
Legal Disclaimer
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order or legal process served on our website.
If you have any questions or concerns regarding this privacy policy, please free to contact us.
